FAQ’s

For our systems with 10” diameter tanks that include our bacteriostatic carbon filter media, SilverShield^® HYgene^®, the carbon must be replaced every 112,500 gallons of water used, which for a typical family of 4 is about 12-18 months. Our 8” diameter tanks have a replacement interval of 75,000 gallons, and our 12” diameter tanks have a replacement interval of 150,000 gallons.  Our smart iGen^® series measures the amount of water that is filtered and informs you when it is time to change the filter media by saying “Call for service” on the display. For our older generation systems, you will need to estimate how often the maintenance needs to be done based on the size of your family and an estimate of your water usage.  Our systems that use salt for back flushing need to have the salt replaced periodically. Keep the salt at least half full in the salt tank.

ChloroShield™ Clearess^® lasts up to 20 years. SilverShield^® HYgene^® lasts for 112,500 gallons of water. For Clarius^™ and Goodspring^™ systems, the Purifex^® media should be replaced at the same time as the SilverShield^® HYgene^®. For Bacteriostatic Goodspring™ 10” systems with ScaleMax^™, the ScaleMax^™ media should be replaced every 5 years or every 375,000 gallons of water. For Bacteriostatic Goodspring^™ 13” systems with ScaleMax^™, the ScaleMax^™ media should be replaced every 6 years or every 500,000 gallons of water. Our smart iGen^® series systems inform you when it is time to change the filter media by saying “Call for service” on the display. Those systems are measuring the water that gets filtered by the system. For systems without an iGen^® valve, you will need to estimate how often the maintenance needs to be done based on an estimate of your water usage.

In order to continue to filter your water as expected, it is important to have regular maintenance. Having regular maintenance ensures your system will continue to provide you with top quality water.

The maintenance requires special materials and tools.  If you want to do the maintenance yourself, you are welcome to do so. To maintain the warranty on your system, we recommend you go through your local Authorized Dealer to ensure everything is done correctly.

Please contact your original installing dealer. If you cannot find their information, you can use our Dealer Locator to find a local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can call us at +1 631-482-2742 or you can email us at marcomayorga@gmail.com

Any brand of extra coarse water softener salt or pellet type water softener salt.

Check the backflush tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.

Puronics^® manufactures water softeners, no-salt water filtration systems and problem water treatment systems. The primary difference between the Defender™, Hydronex® and Terminator® is the tank construction and material. The Filtramax™ is like a Terminator® with an extra layer of filter media. No-salt water filtration systems filter the water, but they do not soften it. The Goodspring™ BWS and Goodspring™ BPS both include ScaleMax^™, which reduces scale build-up. They differ in tank material. The problem water treatment systems are designed to treat specific contaminants, such as hydrogen sulfide and iron.

Please contact your original installing dealer. If you cannot find their information, you can use our Dealer Locator to find a local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can call us at+1 631-482-2742 or you can email us at marcomayorga@gmail.com